Shipping policy

Shipping is by default sent via SwissPost and registered: this provides priority processing, tracking, basic insurance, and proof of delivery. It also is less likely to get mishandled and will be looked for attentively in case of problems or "customs black hole". 

For USA customers since the new rules imposed by the US government since the summer of 2025 we cannot use SwissPost anymore and have to use FEDEX international express service, which is more costly (but at least faster).

Sentient Nature, and its personnel, are not responsible in any way about any damage or loss incurring through the postal services process.

Please contact us if you want us to arrange specific insurance for you, or other shipping options.

Customs, taxes and other costs that have to be paid for import of the merchandise bought on this site are solely the responsibility of customers. Likewise for the responsibility to makes sure all products bought are legal to be imported in the customer's home / delivery country.

Packing / Conditioning Shipping is made with care for all different materials and formats. It is meant to be functional, rather than aesthetic. As much as possible recycled materials are used directly (especially for the filling material).